"Best hotel experience!"
Cloverleaf! Charlotte, NC. Excellent service, the front desk is amazing, always willing to help and make your stay one of the best experiences. The room service is one of a kind; especially when you come back from a meeting and your room is put together how you would prefer it to be. I prefer this location every time I visit the city and I would recommend anyone visiting the city to do so as well.
There were several small things that i experienced there showing this hotel going above and beyond in simple ways that reflect outstanding customer service. Most hotels are fine, a few are noteworthy for not being good, but this one is noteworthy for setting the pace for others. There were little things they did that made me feel welcome and appreciated and require training and a culture that is noteworthy and make a difference.
"Another Great Stay"
Had the opportunity to stay at this hotel again for a trip out of CLT. The staff from the front desk to the housekeeping group to the shuttle drivers are nothing short of the best. Staff is attune to the needs of the guests and the shuttle drivers understand the need for urgency to get to and from the destinations. A fabulous team! Thanks for another great stay.