"We will definitely stay here again if we are in Charlotte, NC."
The bi-level 2 king bed corner suite that we had was roomy and clean.
The beds and pillows were comfy. The shower pressure was awesome and the bathroom was very clean. The staff was excellent at both check in and check out. We missed the evening happy hour but did stop in for breakfast before we headed out early in the morning around 7:00am. The hotel had a buffet of eggs, sausage, fruit, waffles, oatmeal, grits, cereal, hot coffee and to my pleasant surprise, iced coffee!
We will definitely stay here again if we are in Charlotte, NC.
"Another Great Stay"
Had the opportunity to stay at this hotel again for a trip out of CLT. The staff from the front desk to the housekeeping group to the shuttle drivers are nothing short of the best. Staff is attune to the needs of the guests and the shuttle drivers understand the need for urgency to get to and from the destinations. A fabulous team! Thanks for another great stay.
There were several small things that i experienced there showing this hotel going above and beyond in simple ways that reflect outstanding customer service. Most hotels are fine, a few are noteworthy for not being good, but this one is noteworthy for setting the pace for others. There were little things they did that made me feel welcome and appreciated and require training and a culture that is noteworthy and make a difference.